hensq · Shen Qi
Enterprise AI Agent Practice · Building in public
Move enterprise AI from demos into real work
Field notes on moving enterprise AI agents from demos into accepted, governed, and maintainable business work—with methods, failures, and boundaries made explicit.
Real work
From one task
to a bounded result
to a bounded result
Customer value
Faster response
more reliable delivery
more reliable delivery
Evidence
From process metrics
to growth outcomes
to growth outcomes
Public operating method
From model capability to customer and operating outcomes
A demo is not enterprise value. I test whether an agent can own bounded work, improve the full process, create a visible customer change, and eventually affect operating results.
01
Work ownership
Define the trigger, result, permission, acceptance rule, and owner before expanding responsibility.
Observable
Make the boundary testable
02
Process and customer
Measure cycle time, delivery quality, repeated contact, and waiting—not model latency alone.
Reviewable
Keep an evidence chain
03
Growth and governance
Connect customer improvement to capacity, conversion, retention, and margin while preserving audit, rollback, and human responsibility.
Correctable
Expand only with evidence
Field project · Cross-border logistics
From a freight inquiry
to a bounded AI workflow
The public case separates field extraction, rule retrieval, exception handoff, review, and write-back without exposing client identity, prices, or unverified results.
Read the anonymized case →Workflow sequence
1
Receive and preserve the inquiry
2
Extract fields and find missing information
3
Retrieve rules with sources and validity
4
Hand exceptions to the right person and write back
Latest field notes
Writing
Follow the newest process tests, failure analysis, and operating models.
Enter by business problem
Topics
Use a guided path when the business question is already clear.
Pilot Design & Evaluation 7 notes · Choose a first enterprise AI workflow, define the baseline and success metrics, and make ownership and human handoff explicit before scaling. AI Agents Owning Real Work 8 notes · Define bounded work, progressive authorization, SOP maturity, human handoff, and the evidence required for an AI agent to take responsibility. Organization & Service Growth 6 notes · Understand how executive learning, role training, and pilots move through FDE-led adoption into vertical services and long-term organizational capability.
Follow experiments, failures, and corrections
The site keeps complete methods. X records selected tests, failures, and updates.
Follow @hensqcom on X → About and contact Free pilot scorecard
Use the scorecard online Download Chinese PDF
No email required. Compare up to three candidate workflows.